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My first Voalte encounter was earlier this summer in the Logistics Department, helping provision and prepare phones for shipping. Coming from an artistic background, I have as much technology experience as Wilma Flintstone. I asked my dear friend and Manager of all things, Linda Campbell, a lot of questions and, as with all new experiences, I listened, watched, and absorbed. I was fascinated with the concept of Voalte and enjoyed the opportunity to work in an environment that was so new to me. When I watched Linda pack the phones with pink paper, lime green Pez dispensers, pink squishy balls, and then seal it with custom printed Voalte tape, I knew that this company cared about the personal touch. This intrigued me, especially in an industry that typically feels cold and intimidating.
A few weeks later I found myself being interviewed for a part time directory editing position. I was quickly set up with the BFFs and began my summer job. As I got to know everyone and became more familiar with each of the departments, I learned that it wasn’t just a personal touch that makes Voalte so special. There was a more important common thread amongst Voalte employees, a thread that continues to link everyone together with the goal of having customers not like, but LOVE Voalte.
The common thread was an approach from the heart. Everyone at Voalte is passionate about what they do and despite long, brain-straining hours, frustrating stumbling blocks, and often tedious work, each person brings heart to their tasks. This was an inspiring platform to approach the monotonous job of directory editing. Being listed correctly in the directory is the customer’s first taste of being a Voalte user and it acts as a stepping-stone to user satisfaction. Seeing their name properly spelled in the directory, their correct title and unit, and their picture uploaded (although I did give a petite brunette a picture of a tall red-headed man as her photo ID once) gives them their first layer of comfort. If the password is set correctly and all other systems are good, you have a happy customer.
So I decided to go along with my theory about the big heart of Voalte. I care about directory editing just as the engineers care about the inner structure of Voalte, the BDRs put passion into their sales, the BFFs help the users feel confident, and Linda puts smiles on customers faces by surprising them with Pez dispensers and bobble heads. Everyone at Voalte puts heart into whatever division they are in.
As Voalte continues to thrive and expand, we can laugh together, be serious and focused together, stumble, get back up, argue, make up, establish efficiency together, feel accomplished together, and most importantly, we can extend this heart-felt experience to our customers. If we do this, the result will always be that customers not like, but LOVE us!
