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"It's nothing personal!" (but maybe it should be...)
Untitled DocumentI eat, sleep, and breathe customer service, and lately I’ve been thinking a lot about how difficult great service is to find anymore. The wheels started turning while I was reading a...
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When purpose slaps you in the face
Untitled DocumentA lot of people talk about what they want to do or who they want to be. Companies do it too. They talk about their vision or their purpose, but what does it all really mean? To believe...
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The Heart of the Matter
Untitled DocumentMy first Voalte encounter was earlier this summer in the Logistics Department, helping provision and prepare phones for shipping. Coming from an artistic background, I have as much...
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What's the Cloud?
Untitled DocumentYou may have heard about cloud computing, but what is it and where did it come from? If you’re a Voalte user, you are already using the cloud. Congratulations, you’re on the cutting...
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Those That Matter Most
Untitled DocumentAs a young rep starting off in technology and healthcare, I was thrown into a whole new world that I never expected. Immediately, I was given an overwhelming amount of knowledge,...
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Crawl. Walk. Run. The Importance of Understanding Workflow.
During the past few months, it has been my pleasure to join in on various alarm workflow discussions and brainstorm sessions at hospitals. There are a number of systems that can be integrated to...
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Can Voalte Make a Difference in My Unit?
Untitled DocumentAs I travel from hospital to hospital as a User Experience Manager for Voalte, caregivers I train frequently ask me, how Voalte will be useful in their particular unit? Depending on...
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An eye on the future
Untitled DocumentRecently I had the privilege of attending User Interface Conference 17 over in Boston where I met some really interesting and talented people. I attended some outstanding sessions and...
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Will your web browser become your next telephone?
Untitled DocumentVery soon your web browser will become your next telephone! Surprised. You should be. Soon you will be able to make voice and even video calls to anyone running the latest web...
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Road Warrior Survival Guide
As a project manager, I do a lot of traveling, so I figured I would share some helpful travel tips that I live by. It's only fitting that I'm writing this on a flight from Florida to California, a...
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Tipping Point
Untitled Document“A tipping point is the event of a previously rare phenomenon becoming rapidly and dramatically more common.” Last year it happened – I can’t put my finger on when it happened – and I...
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Been there. Done that.
Have you been thinking about ways to improve your hospital’s clinical efficiency and effectiveness? If so, then you’ve definitely found out that it’s more complicated than what you originally...
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We're Moving in the Smart Direction. Want to Come Along?
Three days into my first week here at Voalte, the office suddenly quieted down considerably. That’s because 17 members of our team headed to HIMSS13, the Healthcare Information and Management Systems...
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The Power of Pink
Last week Brad Dodge, CEO of Dodge Communications, posted a blog looking back at “the best and worst in the exhibit hall” at HIMSS13. Imagine our surprise at “winning” the Most Unfortunate Booth Attire...
View ArticleThe Power of Pink
Last week Brad Dodge, CEO of Dodge Communications, posted a blog looking back at “the best and worst in the exhibit hall” at HIMSS13. Imagine our surprise at “winning” the Most Unfortunate Booth Attire...
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Think Outside the Box
Everyone’s talking about Meaningful Use Stage 2. But if you know much about Voalte, you know we don’t just go along with what everyone else is doing. In fact, four years ago Voalte was first to...
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Me Too
It seems like almost every day a new vendor announces a HIPAA-compliant text application. Here at Voalte, we consider it our business to know who’s entering the market, and we’re impressed by the...
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Minutes Matter
How long does it take your nurses to respond when a patient pushes the nurse call light? Two minutes? Four minutes? Longer? If you don’t know the answer, you should, because it influences everything...
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Lower Noise, Higher HCAHPS Scores?
Are today’s hospitals creating an environment that encourages healing and recovery? A 2012 study from the University of Chicago found average noise levels in hospital rooms easily exceeded the...
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Customers Are Key
Last week I spent a few days in San Francisco, not simply to enjoy the city and its fantastic restaurants, but to attend a three-day Net Promoter Certification course.Net Promoter, developed by...
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